Directory of Victim Services

Office of Citizen Services: Ombudsman Program, CARE-LINE Information & Referral Service

Business Name: Office of Citizen Services: Ombudsman Program, CARE-LINE Information & Referral Service
NC County/Statewide/Nationwide:
Services:: Provides a statewide toll-free Information and Referral Service/CARE-LINE, Information and Referral Specialists answer questions and make appropriate referrals to persons seeking assistance or information on available human service programs. The Ombudsman acts as liaison between citizens and the Department of Health & Human Services. Oversees the handling of problems, complaints or inquiries relating to the programs and delivery of services that fall within the jurisdiction of the Department. The department's Hispanic Ombudsman plays a keyrole in identifying needs, developing department policy for the Hispanic/Latino population. The office is equipped with a Tele-communication Device for the Deaf (TDD) and a bilingual staff member to assist Spanish-speaking callers. Assistencia disponible en español.
Business Phone Number: 919-855-4400 Crisis Line: 800-662-7030 TTV: 877-452-2514 TTY (Text Telephone for the Hearing Impaired): 919-733-4851
Business Contact Email:
Business Address: 2012 Mail Service Center
Raleigh, NC
ZIP Code: 27699-2012

With the launch of our new website we want to ensure we continue to be a reliable resource for victims of crime and their loved ones, victim service providers, and allied professionals. To that end we have populated Federal, Nationwide and Statewide resources but have not listed any community-based or local government North Carolina programs.


We are requesting that community-based, non-profit human service agencies and local government human service agencies complete the form above. We will review all submissions and then publish on our website.


In the interim, human service agencies and other North Carolina programs can be found by visiting one of our allied agency websites here:

If you are a NC local program please submit your listing by selecting “Create A Listing” located to the bottom right-hand side of the map, then selecting your region based on the above map. The form is short and easy to complete and we look forward to receiving your submission!


If you are a Federal, Nationwide or Statewide program please also help us out by reviewing your listing and letting us know if there have been changes! Please email us at with your information.


Thank you!